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Communication

Letters

We request that you write to your child weekly.
Your child may only receive letters from persons listed on the TWAI Mailing List, which is in the enrollment application. If you find that you need to add to or delete anyone from your mailing list, please email the names to the Executive Assistant.

Do not discuss any dates, such as commencements, visits, high-adventure activities or discharge dates with your child, unless directed otherwise. When addressing concerns with your child, communicate them in a specific, and direct manner, do not suppress your concerns.
Letters may be sent to students in three ways:

U.S. Mail

Turning Winds 
31733 S Fork Yaak Rd
Troy, MT 59935-8681

Email

[email protected]
(Be sure to include your child’s name in the subject line of the email.)

Fax

406-295-5420

Phone Calls/Video Conferencing

Phone calls/video conferencing begin as soon as your child is ready. Once your son or daughter is ready to have a productive conversation with you your child’s therapist will set up a time for your child to speak with you. Typically, most teens are having regular phone calls with their families in 2-4 weeks.

Packages

All packages must be mailed with a completed Student Package Content List (this form was emailed to you when completing the application process) to the school at the following address:

Turning Winds 
31733 S Fork Yaak Rd.
Troy, MT 59935-8681

Items You Are Encouraged To Send

All packages must be mailed with a completed Student Package Content List (this form was emailed to you when completing the application process) to the school at the following address:

Turning Winds 
31733 S Fork Yaak Rd.
Troy, MT 59935-8681

Items Not To Send Without Prior Approval

  • Food, or any perishable goods, including candy
  • Perfumes and cologne
  • Books, magazines, music or movies that are not on the approved media list
  • Any media not on the approved lists must be pre-approved by TWAI before being sent, otherwise, such items will be held until arrangements are made to be returned to sender.

Check Your Understanding

True/False

1. T/F We request that you write to your child weekly
2. T/F All packages must be mailed with a completed Student Package Content List
3. T/F The recommended email address to send your child’s letters to is [email protected]

Multiple Choice

4. The following are items should not be sent to your child without prior approval:

a. Food, or any perishable goods, including candy
b. Perfumes and cologne
c. Books, magazines, music or movies that are not on the approved media list
d. All of the above

5. Phone calls/video conferencing with your child typically start:

a. After the first quarter
b. As soon as your child is ready
c. During the first week
d. When your child misses you

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